Damaged
Items:
Library policy is that "Customers are responsible for all items
checked out on their cards. They must pay the cost to repair or replace
an item that is damaged, defaced, or lost while checked out to them.
If part of a multi-part item is lost or damaged, and the lost or damaged
portion can not be separately replaced, the customer will be billed
for the replacement cost of the whole item."
The library
won't bill a customer for:
- Items
that have failed due to normal wear and tear.
- An item
placed in an outdoor return box that is damaged after it is placed
in the return.
The library
will bill a customer for:
- Damage
in excess of normal wear and tear.
- Deliberate
damage, including removal of an item's bar code, pocket or other labels.
Missing
Pieces:
For items returned with one or more missing pieces:
- The
library will not check in the item. A staff member will contact the
customer in an attempt to recover the missing pieces.
- If the
item is complete within the first 7 days after the customer is contacted,
the library will back-date the check-in to the day the incomplete
item was returned.
- If the
item is complete within 8-14 days, the library will date the check-in
on the date the missing pieces were returned.
- After
14 days, the library may order a replacement and bill the customer's
account. If possible, the library will order just the missing pieces.
If necessary, we will reorder the complete item.
Helpful
Hints on Caring for APL Materials:
- It is
better not to try to fix a damaged item yourself. Return it to the
library as soon as possible and report the damage. Library staff will
do their best to repair the item.
- Damage
to either side of a CD or DVD disk may make it unplayable. Damage
to the label side can be more serious than a light scratch on the
play side. Handle disks with care. Return them to the case when they
are not in use. Don't place them on rough, scratchy surfaces including
floors or car seats.
- If a
book or magazine gets wet, it is important that it be dried carefully
and thoroughly. This will help to make sure that the pages stay flat
and the item doesn't grow mold or mildew.
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