Damaged Items and Care of APL Materials

Damaged Items:

Library policy is that "Customers are responsible for all items checked out on their cards. They must pay the cost to repair or replace an item that is damaged, defaced, or lost while checked out to them. If part of a multi-part item is lost or damaged, and the lost or damaged portion can not be separately replaced, the customer will be billed for the replacement cost of the whole item."

The library won't bill a customer for:

  • Items that have failed due to normal wear and tear.
  • An item placed in an outdoor return box that is damaged after it is placed in the return.

The library will bill a customer for:

  • Damage in excess of normal wear and tear.
  • Deliberate damage, including removal of an item's bar code, pocket or other labels.

Missing Pieces:

For items returned with one or more missing pieces:

  • The library will not check in the item. A staff member will contact the customer in an attempt to recover the missing pieces.
  • If the item is complete within the first 7 days after the customer is contacted, the library will back-date the check-in to the day the incomplete item was returned.
  • If the item is complete within 8-14 days, the library will date the check-in on the date the missing pieces were returned.
  • After 14 days, the library may order a replacement and bill the customer's account. If possible, the library will order just the missing pieces. If necessary, we will reorder the complete item.

Helpful Hints on Caring for APL Materials:

  • It is better not to try to fix a damaged item yourself. Return it to the library as soon as possible and report the damage. Library staff will do their best to repair the item.
  • Damage to either side of a CD or DVD disk may make it unplayable. Damage to the label side can be more serious than a light scratch on the play side. Handle disks with care. Return them to the case when they are not in use. Don't place them on rough, scratchy surfaces including floors or car seats.
  • If a book or magazine gets wet, it is important that it be dried carefully and thoroughly. This will help to make sure that the pages stay flat and the item doesn't grow mold or mildew.

Alexandrian Public Library 115 West Fifth Street Mount Vernon, IN 47620 (812) 838.3286

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